Last updated: 10 October 2025

Aureus Retreats Pty Ltd (“Aureus Retreats”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
We may collect the following types of personal information:
- Contact details – name, email address, phone number, postal address.
- Booking details – retreat preferences, dates, travel and accommodation details.
- Payment information – billing address, partial credit card details (processed securely by third-party payment providers).
- Health and wellness information – relevant medical or dietary details voluntarily provided to ensure your safety during retreats.
- Website usage data – cookies, IP address, browser type, and interaction data for analytics and improvement of our services.

2. How We Collect Information
We collect information:
- Directly from you when you make an inquiry, booking, or subscribe to our newsletters.
- Through our website, forms, or digital booking platforms.
- From third-party partners (e.g. accommodation providers, coaches, or payment processors) where necessary to deliver retreat services.

3. Purpose of Collection
We collect, hold, and use your personal information to:
- Process bookings and payments.
- Communicate with you regarding retreats, schedules, and updates.
- Ensure your health and safety during our events.
- Improve our website and offerings.
- Send marketing communications (only if you have opted in).

4. Disclosure of Personal Information
We may share information with:
- Our retreat staff, wellness practitioners, and partners directly involved in delivering your retreat experience.
- Third-party service providers (such as booking platforms, accommodation partners, and payment gateways) under confidentiality agreements.
- Government authorities or regulators, if required by law.
We do not sell or rent your personal information to any third parties.

5. Overseas Disclosure
Some service providers may be located outside Australia. Where your personal information is transferred overseas (for example, cloud hosting or payment processing), we take reasonable steps to ensure those providers comply with Australian privacy standards.

6. Data Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in password-protected systems and encrypted databases.

7. Access and Correction
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or outdated information.
Requests can be made by emailing info@aureusretreats.com, and we will respond within a reasonable timeframe (usually 30 days).

8. Cookies and Website Analytics
Our website uses cookies to improve functionality and analyse visitor behaviour. You may disable cookies through your browser settings, though some parts of the website may not function optimally.

9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law. Information no longer needed is securely deleted or anonymised.

10. Complaints
If you believe your privacy has been breached or mishandled, please contact our us at info@aureusretreats.com.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date at the top will indicate when it was last revised.

12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:

Aureus Retreats Pty Ltd
Email: info@aureusretreats.com
Website: www.aureusretreats.com
Registered Address: Unit 4 8 Etham Ave, Darling Point, NSW, Australia